Customer Service and Social Media

A friend of mine recently asked me to send some information on links between Customer service and knowledge sharing.  So, doing a quick search of the web, I came up with the following:

1. Links to two of thef top marketing bloggers (I have filtered their results using tags to customer service and web marketing):

http://www.chrisbrogan.com/tag/customerservice/
http://www.web-strategist.com/blog/category/case-study/

2.  White Papers:
Link on Mashable
Link from web strategist

3. Good books to read:

Wikinomics
The Best Customer Service is no Customer Service

4. Social Media as Customer Service article (with stats)
I know it is the tip of the iceburg.  Anything else?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: