Customer Service and Social Media

A friend of mine recently asked me to send some information on links between Customer service and knowledge sharing.  So, doing a quick search of the web, I came up with the following:

1. Links to two of thef top marketing bloggers (I have filtered their results using tags to customer service and web marketing):

2.  White Papers:
Link on Mashable
Link from web strategist

3. Good books to read:

The Best Customer Service is no Customer Service

4. Social Media as Customer Service article (with stats)
I know it is the tip of the iceburg.  Anything else?


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