Read Your Own Instructions

So, here is a funny little thing.  I was trying to figure out the SD Card in my Blackberry (apparently you need to have 2mm thin and long .  Anyway, I went to Blackberry website and received this little nugget (bold text is min):

You can insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.

Printed Documentation? Printed Documentation? Are you kidding me?  I am already on the website.  Why would they not take the information from the printed documentation and publish it?  Very frustrating.  So my question…if someone at that company read the instructions, would they agree they were helpful?